Returns Policy/Guarantee

At Chive Inc, we personally inspect each piece before we ship to guarantee quality. Damaged or flawed items MUST be reported within 7 DAYS of receiving your shipment or the claim will not be honored. If you have any problems with your WHOLESALE order, please contact us at

Returning an Item

If the items you have ordered through our website are damaged, please contact us at with your Order id in the subject line

Details to include in the email are: product code, reason for return/replacement, and contact details. We will then provide you with a returns authorization number (RA) and the return destination.

Please send returned items to: 

Chive Inc.
975 College St.
Toronto, Ontario  
ON M6H 1A6

Once the product is received complete with original packaging, we will provide you with a refund/exchange/merchandise credit as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card. This will include VAT but will exclude the shipping charges and a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-refundable merchandise credit only.

We strongly recommend that you arrange for proof of delivery on returned items as we cannot accept responsibility for parcels lost in transit. Please note that proof of postage is not proof of delivery.

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