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Site Help/FAQ's

Has my order shipped?

An email will be sent with tracking number when your order has been shipped

How do I change quantities or cancel an item in my order?

If you forgot to add something, change or want to cancel your order then simply give us a call us at 1.866.881.1055 or click on Order Update to email us with your modifications. Please remember to provide us with your name, the best phone number in which to reach you, the order confirmation number and what changes you need.  

Please note that once an order has been shipped, we can no longer make any alterations.

My vase came broken!! What now?

We carefully pack each and every order to ensure it's safe for travel, however, it is glass and ceramics and they can break from time to time. If you have received a broken item please contact us immediately click on AH! My Vase is Broken to email us all about it. We will then email you with further instructions.

My vase isn't what I expected. How do I send it back?

We won't lie, our feelings might be a little hurt, all product descriptions contain measurements, materials and colors available,  but please click on Not What I Expected to email us and we will provide you a returns authorization number and address in which to send it back.