One of the five of us here at Chive will personally inspect each piece before we ship to guarantee quality. 

If something is damaged in transit or has slipped through our quality checks, you MUST let us know within 48 hours of receiving your shipment or the claim will not be honored.

If the items you have ordered through are damaged in transit to you, please contact us at with your Order Id # in the subject line. Someone will get back to you within 24 hours to let you know we will ship you a replacement.

If you have any problems with your WHOLESALE order, please contact us at

Returning an Item if you are a Retail Customer

If there is nothing wrong with the quality of your vase and you simply decide you no longer want it, contact us within 48 hours of receiving it with the following information:

Order Id #, product code, reason for return/replacement, and contact details.

We will then provide you with a returns authorization number (RA)

Please send returned items via USPS and only USPS to: 

Chive Inc.

975 College St.

Toronto, Ontario

ON M6H 1A6 

We ask that you email us your USPS tracking number.

Once the product is received complete with original packaging with RA Number, we will provide you with a refund or exchange as quickly as possible; in busy times, this process can take slightly longer but will not be longer than 30 days. Refunds will be credited to the original purchaser’s credit card, minus a $3 restocking fee. The restocking fee covers the costs of the box, credit card transaction charges and taxes on postage. All gift recipients without sales receipts will be entitled to a non-