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Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. United States Orders under $50 will be charged $7, orders over $50 will be charged $10 in the continental US. Canada $12 shipping for all orders. If you live in the middle of nowhere, contact us for a shipping quote before placing your order. All Canadian transactions are charged in US dollars. Non-North American customers Contact us for a shipping quote. |
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| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please click here for more information on returning an item. | |
| I received the wrong product. | |
| If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. | |
| When will my order ship? | |
| Once your order has been accepted and payment received, we will ship your order within the week. You will receive an email notification from us as soon as your order has been received. Please check your spam/junk folder if you do not immediately receive your confirmation. All items are shipped via FedEx ground or USPS Priority on a weekly basis. All international-bound shipments are consolidated in Buffalo on our dime so you’ll never have to worry about customs, duty or brokerage. | |
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